Effective Date: 1/1/2025
California Home Rescue (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, submit information, or communicate with us.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following categories of information:
Personal Information You Provide
- Name
- Phone number
- Email address
- Mailing address
- Property address and property details
- Information you submit through forms or communications
Communications & Call Data
- Call recordings
- Voicemails
- Text message content
- Emails and chat communications
- Notes and summaries created by our team
Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and interaction data
- Referring URLs
- Date and time of visits
Advertising & Tracking Data
- Website interactions and conversion events
- Advertising identifiers (cookies, pixels, tags)
- Lead source and campaign data
HOW WE USE YOUR INFORMATION
California Home Rescue may use your information to:
- Contact you regarding your property or inquiry
- Evaluate real estate acquisition opportunities
- Communicate via calls, texts, emails, and mail
- Record and review calls for quality, training, and compliance
- Maintain internal business records and CRM systems
- Improve our website, services, and marketing
- Conduct advertising and remarketing campaigns
- Comply with legal and regulatory obligations
- Protect against fraud, misuse, or unauthorized activity
CONSENT TO COMMUNICATIONS & CALL RECORDING
By providing your contact information or communicating with us, you:
- Consent to receive calls, texts, emails, and other communications from California Home Rescue
- Acknowledge and consent to call recording, as permitted by California and federal law
- Understand that consent is not a condition of purchase
You may opt out of communications at any time as described below.
SHARING OF INFORMATION
We may share your information with:
- Service providers and vendors (CRM systems, call platforms, marketing tools)
- Advertising platforms (such as Meta, Google, and SMS providers)
- Professional advisors (legal, accounting, compliance)
- Affiliated entities involved in property transactions
- Government authorities or third parties when required by law
We do not sell personal information in the traditional sense, but some data sharing for advertising may be considered a “sale” or “sharing” under California law.
COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to:
- Operate and improve our website
- Analyze traffic and performance
- Support marketing and remarketing campaigns
You may control cookies through your browser settings, but disabling cookies may limit site functionality.
CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)
California residents have the right to:
- Know what personal information we collect and how it is used
- Request access to personal information we maintain
- Request deletion of personal information (subject to legal exceptions)
- Correct inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information for targeted advertising
- Not be discriminated against for exercising privacy rights
To exercise your rights:
Email us at [your privacy email address] with the subject line:
“California Privacy Request”
We may need to verify your identity before processing requests.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- Fulfill business purposes
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Call recordings and CRM notes may be retained in accordance with internal policies and applicable law.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
CHILDREN’S PRIVACY
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
CHANGES TO THIS PRIVACY POLICY
California Home Rescue reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.
CONTACT INFORMATION
California Home Rescue
info@californiahomerescue.com
559-550-2770